First Line IT Support

Technology is the lifeblood of GCHQ. If we didn't have first line IT support, our organisation wouldn't be able to function. It's a dynamic, fast-moving area that will see you resolving issues and playing a key role in our day-to-day operations. Reliability and responsiveness is crucial as is the ability to work with a range of customers.

We have three main teams in this area:

• IT Service Desk provides first line support to customers by investigating faults reported to our helpdesk. Responding to telephone calls and emails, they use an extensive range of tools to quickly restore service.
• First Line System Support responds to customer telephone calls, emails and fault reports. They also provide support through routine housekeeping tasks and fault investigation.
• User Account Administrators are responsible for providing customers with IT access and creating accounts. They work across various platforms and use a wide range of administrative tools.

To find out more and apply please click on the Search vacancies link below.

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